Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates & repairs.
To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal, MBM/ DAG guidelines.
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Work closely with the Safety & Health team to ensure all maintenance activities comply with Occupational Safety & Health (OSH) and environmental standards.
Supervise and guide a team of engineers in planning and executing preventive maintenance (PM) programs for facility systems (e.g., lifting equipment, roller shutters, utilities).
Develop and implement facility management programs aligned with ISO 9001, ISO 14001, and company environmental, quality, and OSH standards.
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