Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires...
Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy...
Interface directly with manufacturing and corporate representatives to help create and execute preventative maintenance schedules.
Interface directly with manufacturing and corporate representatives to help resolve complex quality, process, or safety defects.
Troubleshoot and identify potential decisions or solutions for mechanical errors, safety issues or general operating inefficiencies with assembly production processes....
Design and plan for expansion of network elements including monitoring under the mandate of Access Connectivity planning, including but not limited to microwave, satellite, metro and IPRAN, WDM, fibre optics network and leased lines; to support coverage, capacity, regulatory, and fiberization objectives.
Play a strong supporting contributor role in project teams, meetings and discussions, mini sourcing initiatives and other related initiatives i.e. OE savings, new technology POC, wherever applicable in the field of access transport planning in order to champion and co-own with the management to drive the division or department's agenda.
Be aware and actively participate in operational efficiency projects to strive for continuous CAPEX, OPEX and COGS reduction through transmission infra and design optimization. Collaboration with internal customers and external parties to explore and execute....
Market Analysis: Stay ahead of industry trends and competitor movements to position our customized ERP/eCommerce solutions effectively.
Data-Driven Growth: Maintain meticulous records in our CRM, tracking key metrics (conversion rates, sales velocity) to ensure monthly and quarterly targets are exceeded.
Experience: Bachelor’s degree and 3+ years of proven success in B2B sales, specifically within the SaaS, ERP, or IT Services sectors....
Project & Site Management: Monitor assigned M&E projects from planning to completion, ensuring timely delivery, quality, cost, safety and compliance requirements are met.
Contractor & Stakeholder Coordination: Coordinate with retailers, consultants, contractors, authorities and internal stakeholders to resolve technical issues and ensure smooth execution of works.
Technical Compliance & Documentation: Conduct site inspections, monitor rectification works and maintain proper records, permits, drawings and project documentation in accordance with relevant requirements....
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders....
Use social media management tools to schedule posts at optimal times to reach the target audience.
Foster engagement within the online community by responding to comments, participating in relevant conversations, and building relationships with followers and influencers.
Track and analyze social media performance metrics, such as engagement rate, reach, and impressions, and assist in making data-driven recommendations to improve content and strategies....