Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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Manage procurement budgets efficiently, ensuring cost-effective purchasing practices that support overall company profitability and financial objectives.
Lead training and development initiatives for procurement planning & strategy staff
Lead, mentor and develop a team of procurement fostering a culture of continuous improvement and high performance culture
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Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
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liaising with vendors, and ensuring alignment with the company’s financial policies. The position plays a key role in ensuring the integrity of the company’s expenses and cash flow planning.
Drive evidence-based programme design: Conduct desk research, situation analyses, and contextual assessments to identify emerging child protection risks and inform interventions.
Support proposals, monitoring, and reporting: Contribute technical input to donor proposals, track project implementation, recommend adaptive measures, and prepare narrative/analytical reports for learning and accountability.
Strengthen stakeholder relationships: Build partnerships with plantation companies, upstream supply chain actors, schools, and communities to reinforce child protection systems and collaboration.
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Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
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You spearhead the end-to-end stewardship and strategic expansion of our mature-lifecycle product portfolio across diverse global markets, products, and portfolio clusters
You drive a strong enterprise mindset, shaping long-term portfolio strategy, managing complex product transitions, and unlocking internal business development opportunities to scale organizational impact
You proactively anticipate future portfolio needs, evaluating market dynamics and building robust value cases to ensure the right products transition into the squad at the optimal time
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