Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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Develop, implement, and maintain the corporate-level ICT Business Continuity Management System (BCMS) and Cyber Crisis Management plans in alignment with ISO 22301 and ISO 27031
Lead comprehensive Business Impact Analyses across the organization to identify critical processes, Allowable Interruption Windows (AIWs), Maximum Tolerable Outages (MTOs), and minimum Service Level Objectives (SLOs)
Partner with IT teams to design and validate backup/recovery strategies. Ensure that technical Disaster Recovery plans are capable of meeting RTO and RPO targets derived from business requirements
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Develop, implement, and maintain the corporate-level ICT Business Continuity Management System (BCMS) and Cyber Crisis Management plans in alignment with ISO 22301 and ISO 27031
Lead comprehensive Business Impact Analyses across the organization to identify critical processes, Allowable Interruption Windows (AIWs), Maximum Tolerable Outages (MTOs), and minimum Service Level Objectives (SLOs)
Partner with IT teams to design and validate backup/recovery strategies. Ensure that technical Disaster Recovery plans are capable of meeting RTO and RPO targets derived from business requirements
...