Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Perform installation, preventive maintenance, and troubleshooting for ELV systems, including CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking, and ICT systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and provide technical support.
Collaborate with the Technical Manager, Technical Team Leader, and/or relevant contractors to provide progress updates, address challenges, and manage resource requirements in a timely and effective manner.
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
+9
Posted
8 days ago
Chat Available
You can chat with the employer only after applying for this job.
Perform installation, preventive maintenance, and troubleshooting for ELV systems, including CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking, and ICT systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and provide technical support.
Collaborate with the Technical Manager, Technical Team Leader, and/or relevant contractors to provide progress updates, address challenges, and manage resource requirements in a timely and effective manner.
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
...