Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.
Proficient in Mandarin and English (spoken and written).
Strong communication and interpersonal skills.
Good problem-solving and customer service skills.
Ability to handle customer inquiries
Good multitasking and time-management skills.
Customer-oriented with a positive attitude and willingness to learn.
Ability to work independently and as part of a team.
Payment Processing: Accurately process payments, issue official tax invoices, receipts, and maintain cashiering reconciliation in line with financial guidelines.
Database Management: Input and update accurate customer profiles, service records, and vehicle details within the dealership system.
Service Follow-ups & Reminders: Issue automated/manual service reminders to minimize no-shows and conduct post-service satisfaction calls to gather feedback....
Customer Service
Receptionist Duties
Automotive Industry Knowledge
Communication Skills
Appointment Scheduling
Client Relationship Management
Problem-Solving
Data Entry