Act as the primary liaison with regulators, handling enquiries, inspections, and submissions.
Oversee the end-to-end personal data protection programme, including consent management, data access requests, retention policies, and vendor agreements.
Act as the designated data protection lead, coordinating with regional or group functions where required.
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Monitor the implementation of risk mitigation plans and follow up with relevant departments to ensure timely closure of issues.
Participate in governance forums and act as a liaison to internal committees (e.g., Risk Management Department, Data Governance Office, etc) on matters relating to IT risk and security governance.
Prepare reports, presentations, and dashboards on cybersecurity risk posture, incidents, and remediation progress for internal stakeholders and management.
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Group-Level Contribution & Subsidiary Stewardship- Obligated to collaborate and provide support across different teams and departments to ensure the smooth functioning and success of the parent company's operational needs.- Required to undertake any other such duties as may be assigned by the Company whenever such needs arise to support the Group's objectives.- Ensure full adherence and compliance with the Employee Handbook, Code of Conduct, and any other Company guidelines published by the parent company.- Working closely with Senior Management Team and Group Strategy & Operations to synthesize ideas and address operational gaps to enhance Group-wide efficiency.
Group-Level Contribution & Subsidiary Stewardship- Obligated to collaborate and provide support across different teams and departments to ensure the smooth functioning and success of the parent company's operational needs.- Required to undertake any other such duties as may be assigned by the Company whenever such needs arise to support the Group's objectives.- Ensure full adherence and compliance with the Employee Handbook, Code of Conduct, and any other Company guidelines published by the parent company.- Working closely with Senior Management Team and Group Strategy & Operations to synthesize ideas and address operational gaps to enhance Group-wide efficiency.
The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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