Your Role

As an Ecommerce Executive, you will play a key role in the daily operations and success of our online stores.

You will be responsible for ensuring our marketplaces are always campaign-ready, products are accurately listed, pricing is competitive, inventory is healthy, and customers enjoy an excellent shopping experience.

This role works closely with our Senior Ecommerce Executive, Digital Marketing, Creative Content, Warehouse and Customer Service teams to ensure smooth and efficient ecommerce operations.

This is an excellent opportunity for someone looking to build a long-term career in ecommerce and eventually progress into a Senior Ecommerce or Marketplace Manager role.

Key Responsibilities

Marketplace Operations

Manage the daily operations of our ecommerce platforms, including:

Shopee Thailand / Vietnam / Indonesia / Philippines / Malaysia
TikTok Shop Thailand / Vietnam / Indonesia / Philippines / Malaysia
Shopify (Global)
Amazon (support role)

Ensure all stores remain operational, updated and optimised.

Product Listing Management

Create new product listings across multiple marketplaces.
Update product titles, descriptions, specifications and pricing.
Upload product images, videos and promotional assets.
Ensure listing information is accurate, complete and consistent across all platforms.
Optimise product titles and keywords to improve marketplace search rankings.
Maintain organised product categories and collections.

Campaign Preparation & Execution

Assist in planning and executing marketplace campaigns including:

Payday Campaigns
9.9, 10.10, 11.11 & 12.12 Mega Campaigns
Flash Sales
Brand Days
Voucher Campaigns
Bundle Promotions
New Product Launches

Responsibilities include:

Campaign submission
Promotion setup
Voucher creation
Pricing verification
Inventory readiness
Product visibility checks
Campaign quality assurance

Product & Store Optimisation

Continuously improve store performance by:

Reviewing product rankings.
Optimising keywords and SEO.
Updating product content.
Monitoring customer reviews.
Improving conversion rates through better product presentation.
Recommending new bundles and promotional ideas.
Identifying slow-moving products for promotional activities.

Sales & Performance Monitoring

Monitor daily marketplace performance including:

Gross Merchandise Value (GMV)
Orders
Revenue
Conversion Rate (CVR)
Traffic
Average Order Value (AOV)
Product Rankings
Store Health Score
Customer Ratings
Return & Refund Rates

Highlight abnormalities and recommend corrective actions where necessary.

Inventory Coordination

Work closely with the Warehouse team to:

Monitor stock availability.
Prevent stock-outs during campaigns.
Ensure timely stock replenishment.
Coordinate incoming new products.
Maintain healthy inventory levels.
Support inventory planning based on sales trends.

Competitor Analysis

Regularly monitor competitors’:

Product assortment
Selling prices
Promotional mechanics
Bundles
Best-selling products
Customer reviews
Marketplace activities

Provide recommendations to improve competitiveness.

Cross-Functional Collaboration

Coordinate closely with:

Digital Marketing Team
Creative Content Team
Warehouse & Fulfilment Team
Customer Service Team
Procurement Team

to ensure campaigns, launches and daily operations are executed efficiently.

Platforms & Systems You’ll Use

Marketplace Platforms

Shopee Seller Centre
TikTok Shop Seller Centre
Shopify Admin
Amazon Seller Central (basic exposure)

Business Tools

Microsoft Excel
Google Sheets
Google Workspace
Microsoft Office

AI & Productivity Tools

ChatGPT
AI Writing Tools
AI Productivity Assistants

Experience with ERP systems, inventory management software or ecommerce integrations will be an added advantage.

Success in This Role Will Be Measured By

Your performance will be evaluated based on:

Marketplace Operations

Store Health Score
Campaign readiness
Listing accuracy
Product content quality

Commercial Performance

Sales growth support
Product ranking improvements
Conversion Rate (CVR)
Inventory availability
Campaign execution quality

Operational Excellence

Accuracy of product information
Timeliness of campaign setup
Cross-team coordination
Reporting quality
Problem-solving ability

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