The Graduate Industry Traineeships (GRIT)Program is an initiative by the Skills and Workforce Development Agency (SWDA)that provides fresh graduates with structured traineeship opportunities across various industries for a period of 3 to 6months.
The program aims to support fresh graduates with no prior working experience by providing hands-on industry exposure and practical skills development. Through structured training and real-world project experience, trainees gain industry-relevant competencies that support their transition intofull-time employment.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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