Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
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Articulate and document residual risk assessments and define appropriate compensating controls for identified risks.
Review security-related configurations in cloud environments using industry tools and work with application teams to remediate insecure configurations.
Drive governance oversight and processes for cloud security compliance, best practices and risk management.
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Ensure technology initiatives and controls comply with internal security policies, standards and governance requirements, proactively highlighting gaps and recommending remediation.
Articulate and document residual risk assessments and define appropriate compensating controls for identified risks.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Ensures highest standard of service delivery to our customers.
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Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g. BMC Control-M) with focus on efficiency and automation.
Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems.
Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA.
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Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g. BMC Control-M) with focus on efficiency and automation.
Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems.
Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA.
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