Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
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Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
Support end-to-end solution delivery from ideation and requirements through implementation, rollout, adoption, and operation.
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· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.
Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
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Develop strong documentation and commissioning practices that position you for senior engineering responsibilities.
Ready to do meaningful technical work and see real results? Working with us at CSP CONNECT SDN BHD means joining a delivery-focused team that designs, installs and hands over commercial ICT infrastructure across Malaysia. We move from design to site execution quicklyn and we value clear documentation, dependable testing and practical fixes that keep client systems running.
As an ICT Project Engineer you will be the builder who turns plans into working systems. You will own technical coordination on site, commission network and server components, and produce the runbooks and test evidence operations need to take over. Your role balances hands-on troubleshooting, vendor coordination and structured delivery so projects complete on time and meet performance and security expectations.
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With the aim of supporting our growth and establishing a sustainable talent pool, we warmly welcome students specializing in the relevant field of study to join our internship program.
At Commerz Global Service Solutions, you’ll have the opportunity to familiarize yourself with our operations and actively contribute to projects associated with specific functions. Successful candidates will be given exposure on the process of banking processors specializing in Information Technology (IT) .
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You will accompany decision-making committees and play an active role in the preparation of management reports
After a short time, you will take on independent tasks in IT projects
By working at different locations, business areas, and Group units, you will have the opportunity to get to know the Group intensively and build up a Group-wide, international network
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.
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