Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.
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A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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Seeking feedback and guidance from your manager and team to continuously improve your skills and performance.
You are currently pursuing a bachelor’s degree in engineering, specializing in Electrical, Electronics, Mechanical, Mechatronics, Computer Science, Industrial Engineering or related fields.
Analyse and identify key risks and develop appropriate review programmes and tests for superior’s review and approval
Conduct preliminary assessment of reviewable areas, interview appropriate personnel, determine data requirement; accumulate, verify and analyse data, observe actual practices and evaluate operational function
To perform analysis using CAATs such as ACL etc
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Steer the build activities and manage all IT projects ensuring the quality, content, costs and deadlines.
Guarantee the operational stability & efficiency.
Guarantee the operational efficiency and Service Level Agreements of the technology and infrastructure running under his/her domains and ensure that the necessary evolutions are recommended and implemented.
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· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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