Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.
Perform firmware update testing, SMART attribute validation, Drive Self-Test (DST), and power management verification
Collect and analyze drive diagnostic logs (DRM logs, SMART data) to identify and document failure root causes
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
Provide ongoing detailed reporting and media learnings and offer campaign optimization recommendations with a justified point of view on a weekly and monthly basis.
Support the media planning team on digital performance campaigns, including strategy, planning, audience insights, and recommendations.
Understand the client’s business well and establish relevant and valuable digital KPIs.
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