System Rollouts: Assist in deploying software updates and specialized configuration changes specific to shop-floor hardware and operational software applications.
End-User & General IT Support
Helpdesk Operations: Act as the first/second line of contact for local and remote employee IT issues, resolving tickets related to hardware, operating systems, and core productivity applications.
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Responsible to update training syllabus and materials in align with constantly changing technology environment
Organise, plan, execute and improve training program
Actively store visitation to conduct on-job-training and ensure exceptional IT knowledge, selling and customer service skills in retail sales teams
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System Rollouts: Assist in deploying software updates and specialized configuration changes specific to shop-floor hardware and operational software applications.
End-User & General IT Support
Helpdesk Operations: Act as the first/second line of contact for local and remote employee IT issues, resolving tickets related to hardware, operating systems, and core productivity applications.
...