Assist the SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
Co-custodian for the bank Self Service Terminals (SST), i.e. ATM/CDM/CRM (perform cash replenishment, unloading cash, clearing of cash jammed in the terminals etc / Collect cheques from CES).
...