Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
...
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Coordinating with other channel / third- party systems on System Integration Requirements on better data quality and integrity: coordinating with other channels and third-party systems regarding system integration requirements. This involves understanding the data requirements and integration points to ensure accuracy and consistency across all systems. Effective coordination with other systems and vendors ensures seamless data exchange and functionality, preventing integration issues. Ensuring the new or enhanced system seamlessly integrates with existing systems, including: HOST (AS400), Experian (credit agency), BNM CCRIS Submission (Bank Negara Malaysia Central Credit Reference Information System), Credit Rating Evaluation (CRE), SIRON, etc.
Lead and monitor the support team to ensure all service level agreements (SLAs) are met consistently and track turnaround times (TAT) and team productivity to maintain high operational standards.
Serve as the final escalation point for the support team. Provide strategic direction and insights when the team encounters "roadblock" scenarios.
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