Ensure the documentation accuracy such as HS Code, duty, tax computation and exemption for smooth Custom cargo clearance activity and timely distribution to customers.
Monitor and handling matters related issues such as DG, ZB, BG drawback, COO and import-export temporary procedures ATA, Carnet, BG and etc.
Resolve cargo reporting discrepancies with Customs department.
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Strategically build and maintain robust relationships with shipping lines, airlines, transporters, and international agents.
Executive Reporting: Effectively report and communicate strategic recommendations, department metrics, and margin improvement plans to HODs and senior management.
End-to-End Oversight: Manage and execute the day-to-day workflow of the forwarding department, prioritizing tasks to meet tight shipping deadlines and operational KPIs.
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Liaise with airlines, internal teams, and global agents to ensure seamless service
Ensure all shipments comply with SOPs, customs regulations, and client requirements
Are you passionate about logistics and thrive in a fast-paced environment? Join our team as an Air Freight Customer Service Executive and play a key role in ensuring smooth, timely, and efficient air freight operations for our valued clients.
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What We’re Looking For Fluent in English & Mandarin Strong communication and negotiation skills Sales-driven with a growth mindset Logistics experience is an advantage
Attractive salary + commission Career growth opportunities
Ready to take your sales career to the next level? Apply now!