Lead the Financial Reporting squad’s work allocation, review discipline, and output quality, while partnering closely with the Head of Financial Control.
Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary
Conduct scenario analysis and stress testing on credit exposures; surface tail-risk concentrations and diminishing-return points in risk-reduction strategies
Solution Implementation & Continuous Improvement: Support solution design, testing, deployment, adoption, and ongoing enhancement activities to ensure long-term business value.