Your Opportunity Starts Here.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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Working Hours: Day Shifts Only (Monday - Saturday)
Handling inbound calls and email pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information in terms of the Technical Support.
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Working Hours: Day Shifts Only (Monday - Saturday)
Handling inbound calls and email pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information in terms of the Technical Support.
...
Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews.
Send outbound requests for information to customers (if required) to capture critical information for accurate risk assessment as part of the CDD/ECDD process and track these to conclusion
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
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Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
...
Process supplier invoices, bills, debit notes and credit notes for the purchases of material, assets, services and others (including intercompany invoices/ debit & credit notes).
Review AP accounts before month end closing and follow-up on pending invoices with vendors / originators / purchasing.
Assist Lead/Manager/Head for any ad hoc projects and analysis as and when required.
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