Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
...
Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
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Coordinate content calendars, stakeholder reviews, and publishing timelines to ensure consistent, timely communication.
Shadow select LT forums and curated business meetings for learning exposure; synthesize key takeaways into internal narratives while respecting confidentiality.
Facilitate light “reverse mentoring” moments for leaders (e.g., monthly 45-minute trend briefings on digital, Gen AI for comms, APAC cultural insights).
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