Execute laboratory development, pilot plant trials, and factory scale-up activities to ensure smooth commercialization.
Work closely with cross-functional teams including Marketing, Sales, Operations, Quality Assurance and Procurement to achieve successful product launches.
Support customer engagements through product presentations, technical discussions and product demonstrations.
...
Conduct executive business reviews and ensure proactive engagement with strategic accounts.
Lead and manage a team of Customer Service Managers, and Representatives.
Oversee day-to-day operations of the customer service function, ensuring timely and effective handling of inquiries, complaints, and service requests.
...
