Your Opportunity Starts Here.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Contribute to the product roadmap for The Pond, including academic planning, career pathways, AI-assisted decision-making, school dashboards, and future university/employment use cases.
Conduct user and market research and identify product opportunities across Malaysia, Korea, and international markets.
Create detailed PRDs, product specifications, user flows, functional requirements, edge cases, acceptance criteria, and release plans.
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Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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