Serve as the senior lead strategist on key engagements, directly guiding multi-disciplinary squads (strategists, architects, change managers) to ensure flawless delivery quality and client NPS.
Solid understanding of business process management (BPM), process optimization, and transformation methodologies in sectors such as energy, utilities, or large-scale industrial operations.
Generative and adaptive UI: interfaces and content modules that assemble dynamically based on context, personalisation or AI output. Designers set the rules, guardrails and component logic rather than fixed screens.
We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role combining business development, offering development, delivery oversight, and account management.
Lead the tender and procurement process, including preparation of tender specifications and evaluation criteria, vendor evaluation, technical assessment and recommendation for award.
Lead the design and development of chatbot and automation workflows using Microsoft technologies such as MS OpenAI, AI Search, AI Foundry, and Power Platform, while conducting evaluations of large language models from key market providers.