Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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You will work across the entire stack — from frontend experiences and APIs to distributed systems, data infrastructure, LLM orchestration, agentic workflows, evaluation systems, and autonomous optimization loops.
The ideal candidate has deep hands-on experience with Claude/Anthropic models, agentic architectures, tool-use, multi-step reasoning, autonomous execution loops, and AI-driven self-optimization.
You should be comfortable asking: "How can we make the system improve itself rather than requiring an engineer to manually optimize every workflow?"
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Identify upselling and cross-selling opportunities across Microsoft 365, Azure, Dynamics 365, Power Platform, Copilot and Microsoft Security solutions.
Build trusted relationships with senior government stakeholders, decision-makers and procurement authorities.
Develop strategic account plans, stakeholder maps, opportunity pipelines and accurate sales forecasts.
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Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews.
Send outbound requests for information to customers (if required) to capture critical information for accurate risk assessment as part of the CDD/ECDD process and track these to conclusion
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
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Assist with various testing phases (Unit Testing, System Integration Testing, Factory Acceptance Testing, User Acceptance Testing) as well as the Go-Live process
Serve as the connecting point between clinical staff, hospital management, and IT vendors