Change Management & Transformation: Drive large-scale change initiatives, including cultural transformation, operational process improvements, and integration of new people systems across the region.
Employee Relations & Governance: Serve as the highest-level escalation point for complex employee relations matters, ensuring legal compliance, risk mitigation, and alignment with corporate values across diverse jurisdictions.
Workforce Analytics & Business Intelligence: Leverage advanced HR data and predictive analytics to inform strategic workforce planning, turnover reduction (particularly for frontline retail staff), and ROI measurement of HR investments. Present data-backed recommendations to the board and senior management.
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Order Taking & Serving: Accurately capture à la carte food and beverage orders, communicate efficiently with the kitchen team, and serve items promptly.
Table Maintenance: Efficiently clear plates, sanitize tables, reset cutlery for the next guests, and manage high guest turnover smoothly during peak hours.
Cleanliness & Safety: Maintain strict hygiene and cleanliness across the dining floor, side stations, and buffet areas in compliance with resort food safety regulations.
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In - depth knowledge of F&B operations & prior experience in formulating and executing training plans, modules & programs to achieve organization goals.
Home to some of Kuala Lumpur’s most loved bakeries, restaurants and cafes, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service with 31 physical outlets across 10 brands.
Due to this, we are seeking an experienced and talented Training Executive. He/she is responsible in assisting the Training Department within Kenny Hills Hospitality Group for all aspects. Typical duties of Hospitality Training Executive includes; Assist in develop Training System, Modules, Guides, Manuals and etc. He/She also need to assist the Training Manager to systemize the Training Department and build a strong Culture and emphasis in Customer Service Experience and Outstanding Hospitality. Enhance Product Knowledge skill-set techniques, Leadership Courses, Retraining, Mentoring, Coaching, Train-the -Trainer, Team Building programs.
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Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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