Communication: Relay information between the team and senior management, fostering a collaborative environment.
Operations & Compliance: Ensure adherence to company policies, safety regulations, and industry standards; address bottlenecks and operational challenges.
Problem Solving: Act as the first point of contact for issues, resolve conflicts, and make sound decisions.
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Support sales representatives and channel partners in processing orders and returns, including managing order processing for pharmacies and supervising the order and delivery process with third-party warehouses and forwarders
Track orders and resolve customer inquiries about products, prices, delivery, availability, and features
Receive and issue calls for personalized customer service and resolution
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