Monitor and manage inventory levels to minimise overstock and stockout situations while optimising working capital.
Track supplier performance against key metrics such as lead time, on-time delivery, and product quality, and drive continuous improvement initiatives.
As the Merchandise Executive, your role is to oversee the end-to-end movement of goods, ensuring manufacturing of new and finished products reach customers. You will support the organization’s merchandising and supply chain operations by managing procurement, coordinating logistics, monitoring inventory levels, and ensuring timely product availability aligned with business demands and commercial objectives.
...
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
...