Coordinate with internal departments and external stakeholders to gather relevant information and support strategic projects and business initiatives.
Monitor and follow up on projects, assignments and key actions to ensure they progress according to agreed timelines and management priorities.
Maintain an effective tracking system for project status, milestones, deadlines and outstanding deliverables, and provide regular updates to the Senior Management Office.
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Facilitate the organizing of communication/meeting sessions of senior management with Internal /external parties and ensuring all meeting sessions are well taken care of.
Coordinate and deal with senior management and family matters (official and non-official) including company events, social activities, school functions, investment portfolio, and any ad hoc requests to ensure tasks are completed in timely and accurate manner.
Ensure the senior management office, discussion room and boardroom are constantly well maintained.
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Manage and maintain the director's calendar including scheduling and coordinating appointments, meetings and events.
Responsible to manage the direct report daily calendar. Have to demonstrate flexibility and problem solving to make any adjustment and prioritization from any last-minute changes.
A positive work attitude and a willingness to learn.
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Coordinate meetings, prepare agendas, attend meetings when required, take accurate meeting minutes, record key decisions and action items, and follow up on outstanding tasks.
Prepare presentations, reports, spreadsheets, proposals, and other business documents while maintaining organized records and filing systems.
Support day-to-day office administration, including document management, office supply procurement, expense claims, and other administrative duties as assigned.
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Experience in ERP application support, maintenance, implementation or troubleshooting; Sage X3 experience is not mandatory, however, prior hands-on experience with other ERP systems is required. Candidates with experience in SAP, Oracle, Microsoft Dynamics, or other established ERP platforms are encouraged to apply.
Exposure to ERP modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Banking/Cash Management, Purchasing, Sales, Inventory and Fixed Assets.
Experience handling user support tickets, incident triage, issue escalation, root cause analysis and system troubleshooting.
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Act as an escalation point for complex customer complaints requiring higher-level intervention.
Ensure complaints are acknowledged within 24 hours and an action plan is provided within 48 hours. Implement the 7-step complaint handling process and ensure all complaints are properly registered in DMS VOC with complete chronology, supporting documents, repair history, and closure evidence.
Monitor the quality of complaint handling by other departments.
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Responsible for all forecasting activities associated with customers and products.
Create and maintains forecasting template for key customers and products
Handle monthly forecast review, highlight any significant changes to top customer products forecast vs past month’s average sales volume due to LTO activity, new outlet expansion, new recipe or seasonality.
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Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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