Handle customer enquiries, complaints, requests and feedback, ensuring timely, accurate and professional responses in accordance with established service standards, SOPs and stipulated turnaround times (TAT).
Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
The ideal candidate should possess good foundational knowledge in science, engineering, or a related STEM discipline, with the ability to communicate complex scientific concepts clearly and engagingly to diverse audiences. Event and project management-related qualifications and experience may also apply.