Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence....
Provide on-site technical support for selected meetings and events.
Currently pursuing an ITE Nitec or Higher Nitec qualification in Information Technology, Electronics, Infocomm Technology, Cyber & Network Security, IT Systems & Networks, or another relevant technical discipline.
Basic understanding of computer hardware, operating systems and networking concepts....
Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g. BMC Control-M) with focus on efficiency and automation.
Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems.
Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA....
Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g. BMC Control-M) with focus on efficiency and automation.
Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems.
Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA....
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Ensures highest standard of service delivery to our customers....
Provide timely updates to customers on the status and progress of outstanding incidents within agreed Service Levels.
Maintain ownership of assigned cases from initial reporting through to resolution and closure, ensuring all relevant information and actions are accurately documented.
Perform initial classification and prioritisation of incidents and track resolution progress to ensure appropriate follow-up actions are completed....