Coordinate with relevant departments such as Sales Admin, QA/QC and Purchasing to ensure smooth delivery and receiving of goods.
Ensure store workers follow company policies, safety standards, and operational procedures which include all instruction given by immediate superior and/or Store Head and Assistant Store Head.
Plan and supervise the team to achieve high production output and activity.
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To perform on-site advice, installation, preventive maintenance, repairs of company products.
Answer customer questions relating to technical and service problems with tact and courtesy
Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information
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Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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