Identify service impact, interpret monitors, dashboards, and logs; Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation.
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Collaborate with Product Managers/Specialists and Sales Managers to develop training materials and competency assessment documents.
Prepare and conduct in-service training for the allied health and healthcare personnel ensuring that they are familiar with and confident in using the products.
Accompany the new sales and clinical staff to attend to diagnostics and therapy cases, providing on-site guidance and support.
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Conduct current-state assessment, fit-to-standard workshops, process mapping, future-state design, and gapanalysis.
Review SAP standard functionality, workflows, roles, reports, forms, interfaces, and operating procedures; promote fit-to-standard and clean-core principles.