Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Relevant experience with TCP/IP, VLANs, VPNs, firewalls, and routing/switching technologies is highly beneficial.
Strong analytical and problem-solving abilities, clear communication skills, and the capacity to work collaboratively in a hybrid setting are important.
A degree or diploma in Information Technology, Computer Science, or a related field, and professional certifications such as CCNA, Network+, or equivalent are advantageous.
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Monitor relevant standards, industry regulations, and customer requirements for data centres and liquid-cooling equipment. Update internal controls to ensure continued compliance with RoHS, REACH, halogen-free, and other requirements.
Manage third-party certification, surveillance, and recertification audits, including preparation, documentation, on-site coordination, corrective actions, and closure verification.
Prepare annual internal audit and management review plans. Conduct system and cross-departmental compliance audits covering R&D, production, supply chain, warehousing, and delivery.
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Our client is a leading regional insurance and takaful provider with a strong presence across ASEAN markets. Backed by an established financial services group and a global insurance partner, the organization offers a wide range of life insurance, general insurance, family takaful, and general takaful solutions to individuals, businesses, and corporate clients.
About the Role
We are looking for an AI Engineer to develop and deploy machine learning and AI solutions that support data-driven decision making across the insurance business. You will work on projects involving underwriting, fraud detection, claims processing, customer analytics, and document intelligence. This is a great opportunity for candidates with experience in machine learning, predictive analytics, or AI engineering who are interested in solving real-world business challenges at scale.
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Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
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