Experiment with AI models, tools, frameworks, prompts, and workflow patterns to compare feasibility, performance, and practical value.
Help design and develop AI-native workflows, agents, scripts, or lightweight applications for internal demonstrations and pilot use cases.
Partner with Forward Deployed Engineers, AI engineers, solution architects, and platform teams to understand requirements and support the handover of promising prototypes.
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Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
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