Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded....
Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded....