Support and troubleshoot integrations with third-party platforms, partner APIs, and internal services, coordinating effectively with external vendors and internal engineering teams.
Investigate and resolve complex system issues
Perform deep technical analysis of API failures, data inconsistencies, latency issues, and integration errors across distributed systems.
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Monitor integrations and system healthTrack system logs, dashboards, and alerts to proactively identify issues before they impact customers.
Follow incident and escalation proceduresAdhere to defined incident management processes, ensuring timely communication, documentation, and handover during incidents.
Maintain operational documentationUpdate runbooks, knowledge articles, and support documentation to improve resolution speed and consistency.
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