Location: Medini 9, Iskandar Puteri, Johor

Employment Type: Full-Time

Availability: Immediate Joiner Preferred

Job Summary

Are you an IT professional who enjoys troubleshooting technical issues and helping users stay connected and productive? We are looking for a proactive and service-oriented Desktop Engineer to provide technical support, maintain IT equipment, and ensure smooth day-to-day IT operations.

If you have strong troubleshooting skills and a passion for IT support, we’d love to hear from you!

Key Responsibilities

Provide first-line and second-line technical support for desktop computers, laptops, printers, and other IT peripherals.
Install, configure, and maintain Windows operating systems, software applications, and hardware.
Diagnose and resolve hardware, software, network connectivity, and system-related issues.
Troubleshoot Microsoft Office 365, email, VPN, and user access issues.
Set up workstations, user accounts, and IT equipment for new employees.
Perform routine maintenance, software updates, and security patching.
Manage and resolve IT support tickets within agreed service-level agreements (SLAs).
Maintain accurate records of IT assets, incidents, and troubleshooting activities.
Escalate complex technical issues to the relevant IT teams when necessary.
Ensure compliance with IT policies, security standards, and operational procedures.

Requirements

Diploma or Degree in Information Technology, Computer Science, or a related field.
Previous experience in desktop support, IT helpdesk, or technical support is preferred.
Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
Familiarity with Microsoft Office 365, Active Directory, and basic networking concepts.
Strong problem-solving, communication, and customer service skills.
Ability to work independently and manage multiple support requests.
Willingness to work onsite at Medini 9, Iskandar Johor
Immediate joiners are strongly preferred.

1 Desktop Engineer Jobs in Johor - October 2026 - High Salaries

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Desktop Engineer