Monitor and follow up on exceptions, e.g., track returned customer mail, replacement card and PIN requests, and other related instructions, ensuring timely resolution in line with documented process guidelines.
Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
Monitor and follow up on exceptions, e.g., track returned customer mail, replacement card and PIN requests, and other related instructions, ensuring timely resolution in line with documented process guidelines.
Enforce and uphold enterprise data governance policies, standard operating procedures (SOPs), and data quality rules while ensuring compliance with audit controls and data privacy regulations (e.g., GDPR,CCPA).
Monitor and follow up on exceptions, e.g., track returned customer mail, replacement card and PIN requests, and other related instructions, ensuring timely resolution in line with documented process guidelines.
Enforce and uphold enterprise data governance policies, standard operating procedures (SOPs), and data quality rules while ensuring compliance with audit controls and data privacy regulations (e.g., GDPR,CCPA).
Perform deep-dive root cause analysis using advanced SQL to trace data incidents back to their source, coordinating technical fixes with data engineers and system owners.
Responsible for data lifecycle management and providing relevant analytics to the CPS MDM team and Business Process Managers for Operational Excellence Continuous Improvement Cycle
Partner with Product, Engineering, and domain experts to translate business needs into scalable technical solutions and influence platform architecture and evolution