Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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Corrective Maintenance Governance: Oversee end-to-end corrective maintenance by: 1. Validating SOW to ensure accurate root cause resolution without over-scoping. 2. Governing cost through BOQ review against market benchmarks and contract rate cards. 3. Managing CUW/PR/PO processes with budget control. 4. Ensuring IFM/vendor delivery, quality assurance, and formal sign-off (POR)
Preventive Maintenance and SLA Compliance: Ensure all preventive maintenance activities in strict adherence to SLA scope and frequency across electrical, cooling, fire protection, and standby power systems (UPS, DC system and generator set).
Vendor and IFM Partner Performance Governance: Monitor and enforce IFM/vendor performance against SLAs, KPIs, and contractual obligations, ensuring timely closure of issues, service quality, and continuous improvement.
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Perform and coordinate restore activities for business‑critical systems and applications, including support during disaster recovery tests and real incidents.
Analyze backup and restore failures, identify root causes, and implement corrective and preventive measures.
Contribute to performance tuning and optimization of backup environments regarding throughput, capacity, and availability.
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Perform and coordinate restore activities for business‑critical systems and applications, including support during disaster recovery tests and real incidents.
Analyze backup and restore failures, identify root causes, and implement corrective and preventive measures.
Contribute to performance tuning and optimization of backup environments regarding throughput, capacity, and availability.
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Configure and Optimise Data Integration Platforms: Configure, maintain, and optimise data integration tools and platforms such as Talend, Azure Data Factory, and other relevant technologies to support seamless and efficient data integration processes.
Collaborate with Stakeholders and Provide Technical Support: Work closely with team members, business users, and stakeholders to troubleshoot integration issues, optimise data flows, and provide technical support while maintaining clear and comprehensive technical documentation.
Drive Continuous Learning and Improvement: Keep up to date with the latest data integration technologies, tools, and best practices while contributing to the continuous improvement of data integration methodologies, standards, and governance practices.
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Exploring new technologies and analytics solutions, and using depths of knowledge in statistics and various machine learning tools to forecast and classify patterns in the data.
Increasing performance and accuracy of machine learning algorithms through fine-tuning and further performance optimisation.
Liaising and working closely with team and clients to clearly define and establish the requirements for each task.
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Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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