Ensure that systems, processes, and methodologies as specified are followed to ensure effective monitoring, control, and support of service delivery
Drive continuous improvement initiatives within operations support area (e.g. automation of monitoring and internal controls) and control costs as per budget
Support in documentation and written procedures for routine and non-routine tasks
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Contribute to build system and automation infrastructure by integrating tools with source control, CI pipelines, and dependency managers (e.g., Git, GitHub Actions, Conan)
Advanced proficiency in C/C++, with a focus on systems-level and performance-critical development
Experience with binary data formats, storage technologies and file system internals
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Assists in solving incidents where the 2nd level Master Data Team is unable to solve. Collaborate with Master Data developers and application owner to find for solutions
Communication with Application Owner to obtain more information regarding the CRs to be implemented, propose man days estimation of development effort
Perform problem management (i.e. root cause analysis why similar problem reoccur and propose a solution to fix it)
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