Conduct market research and analysis to support the Commercial Planning team in preparing materials for senior management presentations and meetings.
Track, manage, and monitor KPIs within the Commercial division, and review revenue performance reports.
Assist the CCO in coordinating various forums (e.g., weekly meetings and key update sessions); proactively track and monitor action items to ensure the smooth day-to-day running of the CCO Office, particularly with regard to key revenue projects.
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Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.
Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel
Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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