Performance Tracking: Monitor and evaluate BPO performance against established KPIs, providing actionable insights to leadership to drive operational improvements.
Budget & Accrual Management: Prepare monthly accruals and annual budget submissions, tracking PR/PO/GRN status to ensure financial accuracy.
Revenue & Cost Recovery: Manage chargebacks and RDN recoveries from BPO partners and coordinate cross-departmental chargebacks for internal business units (Sales, Enrich, RMD, Amal).
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