To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
To conduct service reminder calls and SFU calls when required, to maintain good relationship with the customers and retain the customers for the next service/ repair job.
To manage all customers issue/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff.
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To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
To conduct service reminder calls and SFU calls when required, to maintain good relationship with the customers and retain the customers for the next service/ repair job.
To manage all customers issue/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff.
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Achieving CSI targets for individual and branch, every half-yearly as set by MBM
To provide cooperation to team to ensure showroom conditions are in-compliance with MBM dealer standards
To ensure participation for designated preferred partner for Hire-Purchase Financiers, Insurance and Accessories business partners in accordance with Company’s direction
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