Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs.

Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment ...

Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines

Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns. ...

Initiate and implement new service policy

Evaluate performance of new products

Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts ...

Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines

Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns. ...

Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

$10,000 - $13,000

VB + Flexi Benefit

Work Type: ...

Prepare necessary drawings and plans to be included in vacant possession pack

Liaise with HQ & Vendor in setting up defect management system

Liaise with state and local regulatory agencies when required ...

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines

Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns. ...

Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

One-on-one coaching system

Career Progression

Frequent Bonding Events ...

Solve issues to make sure the smooth and efficient delivery of goods and services to customers.

Coordinate with internal depts to manage item stock and prices.

Train and mentor the customer service team to handle customer orders and enquiries with high service standards. ...

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines

Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns. ...

Act as the company’s primary liaison for customer communications

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines ...

· Schedule and coordinate regular meetings with IKS. NKA and fleet

customers.

· Develop good customer relationships ...

Permanent Full-time opportunity based in our Hong Kong office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Embark on an exciting leadership role at Qantas Freight as the Customer Service Manager, based in Hong Kong. In this position, you will be instrumental in maintaining the day-to-day operations of the Customer Service Team while aligning with Qantas Freight's objectives to lead customer-facing teams, ensuring the delivery of consistently high-quality customer service. ...

Take ownership of customers issues and follow problems through to resolution.

Set a clear mission and deploy strategies focused towards that mission.

Develop service procedures, policies and standards. ...

Collaborate with the Quoting Specialist to ensure the timely provision of pricing information

Facilitate the coordination of significant global bidding processes within the defined timelines

Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns. ...

Continuously assess customer's satisfaction for covered accounts

Maintain updated issues list that is communicated and managed on a regular interval

Coordinate project issue resolution across different functional teams ...

who will take charge of leading a team, ensuring operational efficiency, and delivering outstanding customer experiences.

Career Growth

Hybrid Working Arrangement ...

Permanent Full-time opportunity based in our Hong Kong office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Embark on an exciting leadership role at Qantas Freight as the Customer Service Manager, based in Hong Kong. In this position, you will be instrumental in maintaining the day-to-day operations of the Customer Service Team while aligning with Qantas Freight's objectives to lead customer-facing teams, ensuring the delivery of consistently high-quality customer service. ...

• Ensure clear documentation of customer interactions and consistently improve our Knowledgebase

• Train new colleagues and, after a few months, build your team

• Share your feedback with your colleagues from the product team to improve our platform ...

performance and development.

• Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members

• Monitor the ongoing operation of the support team and ensure adherence to process ...

Continuously assess customer's satisfaction for covered accounts

Maintain updated issues list that is communicated and managed on a regular interval

Coordinate project issue resolution across different functional teams ...

Develop and implement strategies to enhance customer satisfaction, increase sales conversion rates, and improve overall performance.

Monitor and analyze key performance indicators (KPIs) related to customer service and sales, such as call quality, sales revenue, conversion rates, and customer satisfaction scores.

Identify areas for improvement and implement process enhancements to optimize call center performance. ...