300+ Customer Service Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"customer service manager"
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MYR8,000 - MYR15,000 每月
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- Ensure standardized sales processes, customer experience, and brand presentation across all outlets.
- Analyze sales performance, market trends, and competitor activities to provide data-driven insights for business expansion.
- Collaborate closely with HQ teams to align regional execution with company objectives. ...
Posted
a month ago
Undisclosed
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
a month ago
SGD6,000 - SGD6,000 每月
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
a month ago
SGD3,500 - SGD3,500 每月
Singapore
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities. ...
Posted
a month ago
SGD6,000 - SGD6,000 每月
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
a month ago
SGD7,000 - SGD7,000 每月
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
22 days ago
SGD7,000 - SGD7,000 每月
Singapore
- · Train, mentor, and develop customer support representatives.
- · Handle customer escalations and complex service issues.
- · Develop and implement customer service policies and best practices. ...
Posted
22 days ago
SGD4,200 - SGD4,200 每月
Singapore
- Collaborate cross-functionally with operations, sales, and other departments to ensure seamless service delivery
- Provide training and coaching to customer service staff to continuously improve their skills and knowledge
- Maintain a thorough understanding of the company's transportation services, industry regulations, and client requirements ...
Posted
22 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
22 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Train, mentor, and develop customer support representatives.
- · Handle customer escalations and complex service issues.
- · Develop and implement customer service policies and best practices. ...
Posted
22 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
22 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis. ...
Posted
22 days ago
MYR7,310 - MYR13,000 每月
- Address customer inquiries and complaints with professionalism, ensuring a prompt and satisfactory resolution. Continuously monitor and improve customer service processes to enhance overall satisfaction and operational efficiency.
- Analyse customer feedback to identify areas for improvement and implement solutions that enhance the customer experience.
- Maintain comprehensive records of customer interactions, orders, and feedback, ensuring accuracy and accessibility for future reference. ...
Posted
22 days ago
MYR7,310 - MYR13,000 每月
- Address customer inquiries and complaints with professionalism, ensuring a prompt and satisfactory resolution. Continuously monitor and improve customer service processes to enhance overall satisfaction and operational efficiency.
- Analyse customer feedback to identify areas for improvement and implement solutions that enhance the customer experience.
- Maintain comprehensive records of customer interactions, orders, and feedback, ensuring accuracy and accessibility for future reference. ...
Posted
22 days ago
SGD4,500 - SGD4,500 每月
Singapore
- Oversee ground handling systems and technology to support operational efficiency.
- Monitor real-time operations (e.g., DOCC) and adjust plans to maintain service continuity.
- Drive continuous improvement initiatives to enhance service standards and operational performance. ...
Posted
20 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Responding to customer service issues in a timely manner.
- · Creating effective customer service procedures, policies, and standards.
- · Developing customer satisfaction goals and coordinating with the team tomeet them on a steady basis. ...
Posted
20 days ago
SGD3,500 - SGD3,500 每月
Singapore
- Performance Evaluation: Conduct regular appraisal reviews, monitor individual KPIs, and provide active coaching.
- Burnout Mitigation: Manage team shift rotations and workloads to maintain healthy team morale. [1, 2]
- Standard Setting: Establish company-wide customer service benchmarks, policies, and response protocol baselines. ...
Posted
8 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
19 days ago
Undisclosed
KL City
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
16 days ago
SGD3,800 - SGD3,800 每月
Singapore
- Manage staff schedules and resources to ensure coverage during late working hours
- Adapt to evolving business needs by performing additional tasks as assigned
- Experience in customer service management, including team leadership and staff management ...
Posted
16 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis. ...
Posted
15 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Train, mentor, and develop customer support representatives.
- · Handle customer escalations and complex service issues.
- · Develop and implement customer service policies and best practices. ...
Posted
15 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
15 days ago
SGD7,000 - SGD7,000 每月
Singapore
- · Respond to customer service issues in a timely manner.
- · Create effective customer service procedures, policies, and standards.
- · Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis. ...
Posted
15 days ago
SGD7,000 - SGD7,000 每月
Singapore
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process ...
Posted
15 days ago
SGD7,000 - SGD7,000 每月
Singapore
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach ...
Posted
14 days ago
SGD7,000 - SGD7,000 每月
Singapore
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process ...
Posted
14 days ago
SGD6,000 - SGD6,000 每月
Singapore
- · Take ownership of customers issues and follow problems through toresolution
- · Set a clear mission and deploy strategies focused towards that mission
- · Develop service procedures, policies and standards ...
Posted
13 days ago
SGD7,000 - SGD7,000 每月
Singapore
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach ...
Posted
13 days ago
SGD7,000 - SGD7,000 每月
Singapore
- Attend and welcome visitors and customers by providing satisfactory customers service
- Maintain customer records and monitor their appointment
- To professionally and satisfactorily resolve customer complaints pertaining to products and services ...
Posted
13 days ago
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