Provides guest services and adminstrative or operational support to ensure the best of the services will be delivered to all guests in a timely and and most effective manner
Ensure all pre-stay arrangements and carries out check in for assigned VIPs
Perform lobby duties, promotes goodwill of the hotel and provide operational support
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Administrative & Reporting Tasks: Maintain sales documentation, CRM updates, and assist with reporting to support business continuity
Cross-Functional Collaboration: Liaise with local and international business units to coordinate sales activities and pre-sales requirements (e.g., NDAs, account setups)
Bachelor's Degree/ Diploma in Business Administration/ Commerce or related disciplines
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Responsible to assist Manager and Assistant Manager in handling all communications with high profile customers and top complainants.
Manage all customers’ feedback and ensure service recovery is based on compensation matrix and seek validation/approval for all letters and claims to customers assigned, based on CAAP( Corporate Authority Approval Policy)
Conducting and leading investigation with business areas as well as ensure that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix
...
Responsible to assist Manager and Assistant Manager in handling all communications with high profile customers and top complainants.
Manage all customers’ feedback and ensure service recovery is based on compensation matrix and seek validation/approval for all letters and claims to customers assigned, based on CAAP( Corporate Authority Approval Policy)
Conducting and leading investigation with business areas as well as ensure that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix
...
Administrative & Reporting Tasks: Maintain sales documentation, CRM updates, and assist with reporting to support business continuity
Cross-Functional Collaboration: Liaise with local and international business units to coordinate sales activities and pre-sales requirements (e.g., NDAs, account setups)
Bachelor's Degree/ Diploma in Business Administration/ Commerce or related disciplines
...