Attend to member, athlete, and public enquiries efficiently across all channels, including face-to-face, phone, email, WhatsApp, and online platforms
Identify and assess members' and clients' needs to achieve higher satisfaction and provide a smooth experience; build sustainable relationships of trust through open, professional communication
Log, track, and escalate member complaints or feedback, providing appropriate solutions and following up to ensure resolution
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Coordinate and manage branding, marketing, digital, content and integrated communication projects to ensure timely, high-quality delivery.
Maintain quality control of all client-facing deliverables, ensuring they are strategically aligned, creatively strong and delivered to the highest standards.
Manage project budgets, timelines, documentation, approvals and risks using project management and collaboration tools.
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We are looking for a motivated and organised Client Servicing Executive to join our team on a 3 to 4-month contract. This role is suitable for fresh graduates or junior candidates who are keen to gain hands-on experience in client servicing, project coordination and the day-to-day operations of a creative agency.
Key Responsibilities
• Support the account servicing team in managing projects from briefing to completion
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Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
Strike the right balance between the needs of the direct customers and the company.
Manage 1st level customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
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Ensure that an impeccable customer experience for guests is maintained
Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
Assist the Supervisors and Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
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