Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
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Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
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Perform customer verifications based on transaction and credit limits.
Handle customer complaints by investigating issues, completing the Customer Complaint Form, and submitting Credit Note (CN) applications as necessary, follow up Customer complaints and ensure the issue is resolved within the specific time frame.
Process customer orders, application forms, and various requests accurately and· efficiently.
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Invoicing: Generate and issue official Tax Invoices, credit notes, and supporting billing documentation in accordance with company financial guidelines.
Customer & Internal Coordination: Act as the operational liaison between clients, account managers, and the finance team to resolve any order, invoice, or PO discrepancies.
Administrative Documentation: Maintain proper digital archiving of POs, billing approvals, tax invoices, and system audit logs.
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Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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