Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
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Our culture is based on purpose, accountability, integrity, and collaboration. We are composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the EduTech industry.
Who We are Looking for
We are looking for a Customer Success Executive to assist in the end-to-end customer service experience and handle administrative tasks to support the efficient operation of the business.
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Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
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Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
...
Manage customer service operations by responding to inquiries, resolving complaints and claims, and providing timely support through phone, email, and ticketing systems.
Manage customer orders by processing purchase orders, coordinating stock allocation, and arranging timely delivery to meet customer requirements.
Build and maintain strong customer relationships through regular communication, meetings, feedback monitoring, and proactive engagement, including recommending relevant products.
...