- Possess at least a Diploma- Proficiency in MS Office including MS Excel- Self-driven and resourceful- Customer-oriented with good interpersonal and communication skills- Able to work at “retail hours” including both weekends
SIKA (SINGAPORE) PTE LTD established in 1978 is a wholly owned company of Sika AG in Switzerland and a member of the Sika Group of Companies.
The principal activities of the company are manufacturing, trading, and supply of specialty construction chemicals in the building and construction industry.
Over the years we have successfully established our technical assistance, services, and product solutions for various projects in different sectors.
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Process customer orders, arrange and despatch shipments for customers and Channel Partners to meet delivery commitments.
Provide accurate and timely information to customers and Channel Partners relating to all aspects of order processing, shipping and commercial information.
Attend to customer related matters to ensure customer satisfaction and work closely with operations and related departments to resolve customer issues.
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Want to make customers smile every day? Join us by working with us at IBAG PREMIUM (M) SDN BHD.
As a Customer Service Executive you are the backbone of our front line, keeping orders, enquiries, and handovers smooth so our sales and operations teams can deliver on time and without friction.
Coordinate with the relevant departments to monitor production progress and ensure orders are delivered according to customer requirements and schedules.
Provide timely updates to customers regarding order status, production progress, delivery schedules and any potential delays.
Follow up on customer enquiries, complaints and quality issues, and coordinate with the relevant departments to provide appropriate solutions.
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